| Delivery |
| Postage prices quoted are for UK destinations using Royal Mail first class recorded delivery, for other destinations or different delivery options please contact us before placing your order. |
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| If goods arrive in a damaged
condition or if there is a shortage in delivery you must note this on the
carrier’s delivery schedule. It is your responsibility to inform us within 3
days of delivery of any damages or shortages. including but not limited to those regarding price. |
| All products and services are subject to availability and may be withdrawn from sale at any time. If for any reason goods ordered are not available you will be offered an alternative or given a full refund. All goods remain the property of Tile Doctor until full payment is received. |
| Returns |
| Should you decide you do not require the goods, they can be returned within 7 days of receiving them (at your own expense) for a refund. Goods must be returned in their original packaging and in a perfect condition. If any item is returned damaged we reserve the right to make a charge in line with our costs. |
| All sales shall be deemed to be between Buyer (you) and Seller (us) upon the Terms and Conditions of sale. In the event of conflict between these Conditions and any put forward by the buyer, these Conditions shall prevail. |
| Please Note: These terms and conditions do not affect your statutory rights. |
| Complaints |
| We actively encourage you to complain or criticise our service so we can improve. We try very hard to provide high quality customer service but at the end of the day we are only human and we do make mistakes (we promise though that if we do, we will do our best to put them right). |
| If you do wish to complain then please e-mail us at Info@TileDoctor.co.uk |
Alternatively write to us at:
Customer Relations
Tile Doctor Limited
Dryades House, Sylvan Close
Oxted, Surrey
RH8 0DX |
